Hiring in the cleaning industry can be maddening. After reading what seems like a million applications and doing hundreds of interviews, you finally decide to hire one of those applicants. Whether you’re settling for an “alright” applicant or one that you think is going to be a superstar there is always the oppressive fear that they won’t stay. You spend the first day, week, month just waiting for the no-call no show or for them to walk off the job. It comes with the territory.
But just because this is a risk we take when hiring a new janitor or maid, it doesn’t have to catch you off guard. There are very clear signs that just scream for you to not get to attached to that new janitor or maid that you just hired. Once you’re able to identify the signs that a new janitor or maid isn’t going to be around long and will probably quit, you can proactively react or make adjustments in your business so that you’re not short staffed and stressed out.
THE WARNING SIGNS
New hires give tell-tell clues of that reveal when they are on the verge of not returning to work. Tuning into the signs they give will give you the added advantage of being proactive, confronting the risk head on and making plan so that your business goes on without a hitch when a new hire decides not to come back. Want to know what those signs are? Here ya go:
They have a bad attitude.
Typically people are happy to start a new job. But the new hire that shows up to work on the first day with the stank face, be aware. Things will probably go down hill pretty quickly from here.
They didn’t follow your first day of work instructions.
You said no shorts or leggings. They show up in booty shorts. This is a total red flag that they will not respect your work rules and are insist on doing things their own way. Ideally, you’ll want to see a new hire complying with rules and guidelines early on. It’s an indication that they are serious about employment and want to make a good first impression. It’s also very revealing about their ability to follow rules.
Need my help with an employee problem? Let's talk.
They can’t handle receiving back or being sent back to correct their work.
Janitors and maids who can’t take feedback on their work will just not survive. When giving feedback or critiquing work brings out a bad attitude, eye rolling or excuses, keep a skeptical eye on this new hire.
They are caught taking short cuts despite knowing the correct way.
This goes back to not being able to follow instructions. The ability to follow instructions and do their jobs the right way even when no one is looking is critical to your business. New hires who display this trait early on will likely get tired of being corrected or disciplined and will quit on their own. However, if they do stick around they will be a real headache for you to manage.
They have to be corrected on the same thing more than a few times.
Let’s just call it what it is. They don’t care. Cleaning is not rocket science. We are not asking them do hard complicated stuff. You should totally expect to not have to repeatedly tell them how to perform a simple task. Once explained, it simply becomes a matter of they don’t want to do it.
They are exhausted before half the shift is over.
Stamina is key for maids and janitors. The works is physically demanding and non-stop. When you see a new hire who is about to pass out before having even finished half a shift there is cause for concern. Of course it may take a few days for anyone to adjust but sheer exhaustion is not a good sign.
They can’t learn their way around the building within a few days.
Within in a few days, even a week, a new janitor should know their way around the building they have been working. Failure to catch on to this basic sense of direction is cause for concern. Add to this if they are still asking what they do next and where to go next, just be prepared for the overwhelm to take it’s toll on the new hire.
They call-out, show up late or have an “emergency” shortly after being hired.
It’s always amazing how life’s tragedies strike right after starting a new job. This is a red flag for future attendance issues down the line. However, if you stand your ground and hold them accountable to your attendance policy, there is a really good chance they won't be back to work.
Employees in the cleaning field need to have and demonstrated certain qualities to be successful. These attributes are either present or they aren't. The absence of those qualities will typically show quickly and those not having them will often remove themselves through voluntary termination. Now that you know what to look for, you'll know how to respond when you see these behaviors exhibited. Have you experienced any of these signs to be true in your business? If so, tell me about it in the comments.
TIME OFF REQUEST FORM
NEW HIRE CHECKLIST
INTERVIEW PLANNING WORKBOOK